We want to make returning an order as simple as possible, so we're happy to offer a refund within 30 days of delivery - provided the items are unused and in the original packaging.
Need to Return an Item?
Please contact us and include your Order Number, item/items you would like to return and the reason for the return.
Once we have received your parcel and allowing for the extra measures for the health and safety of our warehouse team we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly. Please allow 3-5 working days for your return to be processed and for our customer care team to contact you.
All refunds will be processed back on to the card originally used for purchase.
We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.
We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.
Payment with Gift Cards
Orders paid with a Gift Card or eGift Card will receive a store credit.
Promotions & Gifts with Purchase
Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If your order contained a free promotional gift, the gift must be included with the return of any related items.